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Troubleshooting – troubleshooting and IT troubleshooting for your company
What is IT troubleshooting?
Troubleshooting, or the analysis of problems, is an important measure for identifying and eliminating errors and problems in the IT landscape. This ensures that the system is quickly up and running again.
Errors occur time and again in a company’s IT systems. For example, an employee often contacts the IT Service Desk with the problem that they cannot log into the system. In other situations, individual functions are not available or lead to an undesired result. In these cases, the analysis of multi-faceted problems comes into play.
How does IT troubleshooting work?
Troubleshooting consists on the one hand of troubleshooting. Before it is possible to solve a problem, it is important to localize it precisely. After troubleshooting, the next step is IT troubleshooting. The system administrator must take appropriate measures to rectify the identified error and then prevent it from occurring again.
IT troubleshooting is defined as a clearly structured approach to finding and rectifying errors in the system. The structured approach significantly reduces the time required for this task. It also increases the probability of finding the cause of the error.
IT troubleshooting: particularly important after updates and changes
Troubleshooting is particularly important after an update or after a change in the IT infrastructure. In medium-sized or larger companies, there are usually fixed processes for this, which are defined in the ITIL. These contain instructions on how employees must proceed with the change processes.
Before they can release the new system, there is always a test phase. Errors can always occur during this phase. This can be caused, for example, by the fact that:
- the new software is faulty
- there are problems with compatibility with the previous system
- users have to change the way they used to use the system
An intensive test phase is important to find and rectify these errors. Problems also occur relatively frequently shortly after release, so IT troubleshooting is particularly important during this phase.
You can therefore rely on your flexible IT expert with multiple awards. New Media Service GmbH (NMS) supports you with efficient IT troubleshooting and rapid error correction.
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The right approach to troubleshooting
In order to solve problems quickly and efficiently, it is important to choose the right approach. This starts with the implementation of the system. You need to set it up in such a way that it makes troubleshooting and rapid rectification of errors as easy as possible. NMS will be happy to help you set up and monitor your system so that you can implement the troubleshooting best practices in a targeted manner.
The following strategy is recommended for troubleshooting
Gather enough information
The information provided by employees for problem detection is often insufficient. However, inaccurate statements make it difficult to reproduce the error. This greatly hinders troubleshooting. It therefore makes sense to use prefabricated forms for error reports, which ask employees for the exact steps that lead to the error.
Customize the creation of log files
When a program is executed, the system generates log files that contain data about the process. However, the default settings ensure that this information is difficult to understand. It therefore makes sense to customize log files.
Customize error messages
If an error occurs, the system generates a message. However, the standard error messages usually contain little information. It is therefore also advisable to customize the error messages. This makes it easier to identify the location and type of error.
Troubleshooting is not root cause analysis
Repairing a specific error does not mean that its root cause has been eliminated. In order to get the system up and running again quickly, fundamental research into the cause is often dispensed with. However, it is important to be aware that in this case the error may occur again elsewhere. Determining the root cause saves time in future troubleshooting and allows efficient intervention against system errors and problems in the network.
In many applications, data is passed on to very different parts of the system. To identify them precisely, it is advisable to use a Correlation ID.
Monitoring programs and predictions
Monitoring programs not only collect data on the execution of the system. They also provide early warnings. This makes it possible to detect errors before they have a negative impact. Prediction tools are also very helpful in preventing problems.
NMS offers you active monitoring to detect errors at an early stage. During IT system monitoring, you and other users in your company can continue to work undisturbed – the monitoring takes place in the background. This saves you the majority of IT troubleshooting.
You need support with troubleshooting
The resolution of problems is the focus of our work.
Whether as long-term support in support or strengthening your team after updates or changes: New Media Service GmbH (NMS) helps you with operational day-to-day business, system administration and IT troubleshooting. We can also support and train your employees in the correct procedure. The IT consultants at NMS are highly trained specialists who work reliably and in accordance with ITIL. We also have excellent references.