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Dynamics 365 Field Service
Act proactively in the field with Dynamics 365 Field Service
Save resources and improve your service with the help of smart innovations for effective collaboration between field service and technicians. React immediately to failures or prevent problems thanks to monitoring.
Machine learning allows you to offer your customers a faster service and increase customer satisfaction while saving your resources.
What can Dynamics 365 Field Service do?
With Microsoft Field Service, you and your customers benefit from a user-friendly interface of modern technologies to increase the productivity of your service.
Revolutionize customer service with a broad portfolio of functions:
- Real-time monitoring of devices and systems thanks to IoT technologies
- Exact device history for your technicians
- Briefing before deployment for smooth work on site
- AI-supported deployment planning
- Overview of maintenance plans
- Integrated route optimization
- Remote control tools for remote maintenance
- Machine learning detects problems beforehand and helps prevent breakdowns
- Close customer communication facilitates the service process and strengthens trust
- App with high user-friendliness for technicians on smartphone, tablet or laptop
- Offline access to bookings, work orders and attachments
- Access to central databases for instructions and maintenance logs
- Possibility of expert support thanks to video calls or mixed reality tools such as Microsoft HoloLens with Dynamics 365 Remote Assist
- Check stock levels if spare parts are required
- Automated invoices to the customer speed up the transaction
- Generate digital confirmations upon acceptance and to confirm orders
Do you want to react before problems occur? Get in touch with the IT experts at NMS – we can help you repair the D365 Field Service package.
Use the advantages of NMS and Dynamics 365 Field Service
With NMS, you have a 6-time Microsoft Gold Partner with many years of experience with various Microsoft software solutions at your side. We will be happy to help you integrate Dynamics 365 Field Service into your company, configure it individually for you and provide you with support if you have any questions.
Automate field service workflows with increased mobility, more efficient planning and simplified communication between employees with Dynamics 365 Field Service.
Frequently asked questions about Dynamics 365 Field Service
Who is Dynamics 365 Field Service suitable for?
How much does Dynamics 365 Field Service cost?
The actual costs also depend on additional product licenses, the desired scope of functions and the integration flat rate.