Dynamics 365 Customer Voice

Maintain customer relationships with Dynamics 365 Customer Voice

Dynamics 365 Customer Voice is the ideal tool for collecting customer feedback, evaluating it and identifying relevant measures. Formerly known as Microsoft Forms Pro, the software helps you to make intelligent decisions for the company. Thanks to its user-friendliness, you will gain valuable insights after just a short training period.

This feedback data can be seamlessly integrated into other business applications such as Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Customer Insight or Microsoft 365 World to coordinate further action with other departments.

Are you looking for an experienced IT expert to assist you with the integration, configuration and subsequent support of Microsoft Dynamics services? NMS will be happy to support you with many years of knowledge in the field.


What can Dynamics 365 Customer Voice do?

With Dynamics 365 Customer Voice, you can optimize the workflow for capturing customer-based data. Simplify every step of the feedback loop with the various functions of the software solution for insightful surveys:

  • Target specific target groups and continuously scale their satisfaction
  • Create surveys with ease thanks to ready-made templates or personalize surveys with a user-friendly interface
  • Decide when to automatically send surveys to customers (with Microsoft Power Apps)
  • Collect customer opinions on various channels
  • Visualize collected data on dashboards
  • Decipher trends and metrics in surveys to ideally understand customer behavior
  • React directly to changes or customer requests
  • Get insights from raw data and plan subsequent campaigns
  • Send automated messages for certain triggers such as a transaction, registration or leaving the website
  • Determine certain triggers for which Dynamics 365 Customer Voice will notify you automatically
  • Integrate the data into other Microsoft software solutions such as the Dynamics suite or Office suite
With Dynamics 365 Customer Voice, you can effectively improve the customer experience and increase loyalty to your company. The feedback management solution is easy to use and enables real-time data collection. After a minimal set-up time, you can create surveys or generate important insights for subsequent strategies.

Respond in real time with a direct survey after certain events such as the start or completion of a customer project, after calls to your hotline, after a visit to your website or mobile app, as well as many other customizable triggers.

Convert the data from Microsoft Dynamics 365 Customer Voice with Power BI into a dashboard that shows you a complete customer profile. Thanks to the 360-degree customer view, you can access all important customer information without having to switch between apps.

Benefit from NMS and MS Dynamics Customer Voice

With NMS, you can rely on an IT expert with many years of experience with various Microsoft applications. It is not for nothing that we have been awarded Microsoft Gold Partner status.

NMS is available to answer any questions you may have about Microsoft and IT and will be happy to advise you. Convince yourself of the benefits of the insightful customer data platform Dynamics 365 Customer Voice and optimize raw data with an experienced IT partner at your side.

Frequently asked questions about Dynamics 365 Customer Voice

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What is a feedback management solution?

These apps make it easier for companies to build and maintain customer loyalty. They allow you to collect feedback and customer metrics across multiple channels and help you analyze the data. Proactively respond to the results and monitor the progress of your campaigns.

How much does Dynamics 365 Customer Voice cost?

If you do not have a subscription to other Dynamics 365 offers, you can use Customer Voice for as little as €168.70 per month per client. However, the solution for feedback capture is already automatically included in some Dynamics services:

  • Sales Enterprise
  • Customer Service Enterprise
  • Field Service
  • Marketing
  • Customer Insights
  • Project Service Automation
  • Human Resources

The actual fees are calculated from any additional products and the processing fee.

Where is the Dynamics 365 Customer Voice data stored?

Dynamics 365 Customer Voice has 2 data stores. The first is on servers in North America or Europe, depending on the client’s region. The second storage location is at the corresponding location of the Microsoft Power Platform, which is used to visualize and further work with the collected data. You therefore do not need a separate storage location for the collected data.

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