Managed Services
Operating, monitoring and maintaining IT services from one source: what cloud managed services cover, how responsibilities are split, and the building blocks.
ISO 27001 · Microsoft Solutions Partner
Maximise your business efficiency with our Managed Services
In the dynamic world of information technology, seamless and functional IT management is not an option, but a necessity. Our Managed Services or IT as a Service at NMS represent the core of a resilient, future-proof and adaptive IT strategy designed to strengthen and support your business in an ever-changing digital ecosystem.
Experience the benefits of Managed Services
Imagine driving a car that is never serviced. It is only a matter of time before problems occur. The engine could overheat, the brakes could fail, or other critical issues could arise. It is exactly the same with your IT infrastructure. Without continuous maintenance and management, outages can occur that disrupt the flow of your business processes and cause costly downtime.
Managed Services function like a proactive, continuous maintenance service for your IT "vehicle". The services presented here, such as IT support or Service Desk, Cloud Backup and Password Manager are just a few examples of our extensive range of services. We naturally offer a wide range of additional IT as a Service offerings tailored to the individual needs of your business, such as network management, data analytics, cybersecurity services and much more.
With services such as Mobile Device Management, which ensures the security and efficiency of your mobile devices, and Endpoint Protection, which ensures comprehensive protection for your endpoints against security threats, we not only keep your IT infrastructure running, but also continuously optimise it. Signature Services additionally ensure a professional and consistent email appearance, enhancing your company's external image.
In partnership with us, you benefit from a wealth of expertise and services that ensure your IT is always up to date and running smoothly.
Tailor-made Managed Services
Proactive management
Through continuous monitoring and the use of services such as endpoint protection and Mobile Device Management, potential problems can be identified and resolved immediately. An example of this is an unauthorised access attempt on a company device, which is detected straight away. Appropriate protective measures are initiated as quickly as possible, often even before you notice that something is wrong.
Cost efficiency
By taking advantage of our comprehensive range of Managed Services, from IT support to Cloud Backup, you can save money. Example: instead of investing in expensive internal resources, you only pay for the services you really need and use, such as continuous Cloud Backup to prevent data loss.
Access to expert knowledge
With a team of IT experts, you always have someone by your side. Example: if you have questions or issues regarding password management, our team of experts is on hand to provide fast and competent support.
Focus on your core business
Our Managed Services allow you to focus on your business. Example: while the Service Desk deals with technical enquiries, you and your team can pursue strategic initiatives to develop your business further.
Scalability
Our services adapt to your business's growth and changing requirements. Example: as your business expands, services like Mobile Device Management or Cloud Backup can easily be adjusted to handle a larger volume of data and devices.
By partnering with NMS for Managed Services, you gain not just support, but a strategic partner who plays a crucial role in helping you achieve your business goals.
Five effects that together make the difference between reacting and being proactive.
What managed services from the cloud mean
Cloud managed services means operating, monitoring and maintaining services that no longer sit in your own server room. The difference from classic IT service is less the technology than the question of who acts when something fails, and who holds the access for it.
Monitoring: what is measured, at what point does it raise an alarm, and who is notified first; you or us?
Maintenance: updates, backups, licences and permissions are looked after continuously within an agreed scope; which is set out in the contract.
Service management: a traceable route for requests and incidents, instead of shouted requests and email threads.
Demarcation: what do we take on, what stays with you? That list belongs in the contract, not in a conversation.
The individual building blocks include cloud backup, endpoint protection and the IT service desk. Which of these suits your organisation is what a first conversation clarifies, at no cost.
What do Managed Services at NMS include?
Proactive monitoring, patch management, backup, endpoint security and support at predictable monthly costs, with dedicated contacts and clear response times instead of fire-fighting.
Do Managed Services replace your own IT department?
Only if you want them to. NMS often relieves an existing IT department of routine and operational tasks so that they can focus on projects and business units. The scope is fully customisable.
How quickly does support respond?
Response times are contractually agreed and tiered according to priority. Critical disruptions are dealt with immediately; availability depends on the booked service model.
Topics in this area
Solutions in a new dimension.
One conversation is enough to find out where IT, Microsoft Cloud and AI can take real weight off day-to-day business.
Your contact: Jan Emmerich, Managing Director