Become partof the crewHome 5 NMS 5 Career 5New Media Service GmbH is a young and dynamic IT system house with headquarters in Weinheim an der Bergstraße and a branch office in Singen on Lake Constance. As a Microsoft Gold Partner, we...
IT service management
IT service management by NMS: your expert partner in digital transformation
In today’s networked business world, an efficient IT infrastructure is crucial to a company’s success. By using IT service management tools, companies can bring structure, order and efficiency to their IT systems. As your IT system house, we at NMS are not only experts in technology, but also in the provision of IT service management as a managed service. This means that we offer you the entire range of IT service management as a comprehensive service so that you can concentrate fully on your core business. Benefit from our in-depth technical expertise and industry-specific knowledge and let us optimize your IT landscape together.
An insight into our IT service management
Ticket system & enquiries
At NMS, we understand how important it is to be able to respond to IT problems immediately. Our centralized ticket system serves not only as a collection point for support requests, but also as a platform for incident reports. Real-time monitoring and quick notifications allow us to respond immediately, minimizing downtime and ensuring business continuity.
IT Inventory
With NMS, you always have an overview. Our IT inventory solution monitors all your IT resources. Whether hardware, software or other IT components – we ensure that everything is used optimally and that you are always informed about the status.
Automated workflows
Inefficiencies are often the result of repetitive manual processes. Our automated workflows eliminate such inefficiencies, increasing productivity and reducing human error.
Integrations
Our goal is to ensure that all systems can communicate with each other. Our solutions offer seamless integrations with a variety of software solutions, ensuring data consistency and integrity and connecting to your IT infrastructure at all times.
Project Management & Asset Management
At NMS, we go beyond traditional IT service management. Our platform offers tools for project management and asset management. This allows projects to be planned and monitored efficiently and resources to be used optimally at all times.
Reporting & Analysis
Knowledge is power. With our detailed reports and analyses, you can make informed decisions. Recognize trends, identify bottlenecks and continuously optimize your IT strategy.
User-friendliness & adaptability
Every company is unique. That’s why we offer an IT service management tool that is not only intuitive and user-friendly, but can also be customized to meet your specific needs. With NMS, you have a partner who understands the importance of flexibility and efficiency in today’s business world.
With NMS at your side: expertise, innovation and holistic IT service
- Experience and expertise: Years of industry experience
- Customer focus: Solutions tailored to you.
- Innovation: Always at the cutting edge.
- Partnership: More than just a business relationship.
- All-round service: From consulting and implementation to support – NMS offers everything from a single source so that you can concentrate on your core business.
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Arrange a free initial consultation now
Together into a digital future
Digital transformation is more than just a buzzword; it is a necessary evolution for any modern business that wants to survive in today’s competitive environment. As the technology landscape continues to evolve, companies need a stable and reliable partner to help them navigate this change.
That’s exactly what NMS offers. We’re not just another IT service provider; we’re your partner on this digital journey.
Our years of experience and commitment to innovation mean you can rest assured that you’re equipped with the latest and greatest tools and technologies.
But what really sets us apart is our dedication to our clients. We understand that every business is unique, and that requires customized solutions.
That is why we not only offer IT service management tools, but also a partnership. A partnership based on trust, collaboration and shared goals. We are here to ensure that your IT not only works, but works optimally for your business success.
With NMS at your side, you have a partner who will guide you through the complex challenges of digital transformation. A partner who cares as much about your success as you do. A partner who understands what it takes to succeed in today’s business world.
So if you’re ready, book a no-obligation consultation
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A successful company needs the right Mission Control
You wonder:
What is IT service management and why is it important for companies?
How can NMS support companies in their digital transformation?
What advantages does NMS offer over other IT service management providers?