5  Managed Services

Managed Services

by | 20. November 2023 | IT-Glossary-EN

Managed services are services where an external service provider assumes responsibility for the planning, implementation and operation of certain IT or business processes or functions of a company. The service provider, often referred to as a Managed Service Provider (MSP), provides these services on the basis of a service contract that usually targets specific Service Level Agreements (SLAs) and performance indicators.

Important features and aspects of managed services

1. outsourcing responsibility: companies outsource responsibility for certain tasks or processes to an MSP that has the necessary expertise and resources.

2. proactive monitoring and maintenance: MSPs often provide proactive monitoring services to detect and fix potential problems early before they become critical.

3. scalability: Managed services can be scaled to meet the changing needs and growth of an organization.

4. cost control: companies can better control costs as they use services on demand and do not have to invest in their own infrastructure and personnel.

5. focus on core competencies: By outsourcing non-core business tasks to MSPs, companies can focus on their core competencies and strategic priorities.

6. data security and compliance: MSPs can specialize in security and compliance requirements and ensure that services meet the required standards.

Examples of managed services include:

  • Managed IT services: This includes services such as server and network management, helpdesk support and security monitoring.
  • Cloud management: MSPs can take over the management of cloud infrastructures and services, including cloud migration and optimization.
  • Managed security services: This includes services to monitor and protect against cyber threats and data breaches.
  • Managed database services: This is where databases are managed, maintained and optimized to ensure smooth performance.
  • Managed hosting services: This includes hosting web applications and websites in an environment managed by an MSP.
  • Managed Printing Services: This is the outsourcing of printing and document management services.

Managed services for companies

1. managed IT services: This includes the management and maintenance of IT infrastructure and systems, including servers, networks, endpoints and applications. This can include monitoring, troubleshooting, patch management, security and more.

2. managed security services: This involves monitoring and securing an organization’s IT environment against cyber threats and data breaches. This includes firewall management, intrusion detection, antivirus management and round-the-clock security monitoring.

3. managed cloud services: This includes the management of cloud infrastructures, including cloud computing resources such as servers, storage and databases. This can include migration to the cloud, scaling and security.

4. managed network services: This includes the management of the corporate network, including the configuration, maintenance and optimization of network devices and services.

5. managed communication services: This includes the management of corporate communication services such as VoIP telephony, unified communications and video conferencing.

6. managed print services: This is the management of printers and multifunction devices, including maintenance, consumables and print cost optimization.

These services are offered by New Media Service GmbH in the Managed Services area

Let’s work together to complement your business and help you achieve your business goals. Contact us today to learn more about our managed services and how they can support your business.