Dynamics 365 Field Service

Act proactively in the field with Dynamics 365 Field Service

For companies with field service, Microsoft Dynamics 365 Field Service offers a comprehensive solution for on-site customer service. Thanks to the combination of intelligent AI, advanced mixed reality and IoT technology, you can optimize the entire maintenance loop.

Save resources and improve your service with the help of smart innovations for effective collaboration between field service and technicians. React immediately to failures or prevent problems thanks to monitoring.

Machine learning allows you to offer your customers a faster service and increase customer satisfaction while saving your resources.

What can Dynamics 365 Field Service do?

With Microsoft Field Service, you and your customers benefit from a user-friendly interface of modern technologies to increase the productivity of your service.

Revolutionize customer service with a broad portfolio of functions:

Real-time monitoring of devices and systems thanks to IoT technologies
Exact device history for your technicians
Briefing before deployment for smooth work on site
AI-supported deployment planning
Overview of maintenance plans
Integrated route optimization
Remote control tools for remote maintenance
Machine learning detects problems beforehand and helps prevent breakdowns
Close customer communication facilitates the service process and strengthens trust
App with high user-friendliness for technicians on smartphone, tablet or laptop

Offline access to bookings, work orders and attachments
Access to central databases for instructions and maintenance logs
Possibility of expert support thanks to video calls or mixed reality tools such as Microsoft HoloLens with Dynamics 365 Remote Assist
Check stock levels if spare parts are required
Automated invoices to the customer speed up the transaction
Generate digital confirmations upon acceptance and to confirm orders

Like the rest of the Microsoft Dynamics Suite, Dynamics Field Service is a cloud-based software solution. This gives your team access to relevant data at all times – whether in the field, on the road or on site at the customer’s premises. Thanks to more efficient processes, you save time and costs, the customer is more satisfied and the relationship is strengthened.

Do you want to react before problems occur? Get in touch with the IT experts at NMS – we can help you repair the D365 Field Service package.

Use the advantages of NMS and Dynamics 365 Field Service

With NMS, you have a 6-time Microsoft Gold Partner with many years of experience with various Microsoft software solutions at your side. We will be happy to help you integrate Dynamics 365 Field Service into your company, configure it individually for you and provide you with support if you have any questions.

Automate field service workflows with increased mobility, more efficient planning and simplified communication between employees with Dynamics 365 Field Service.

Schedule your free consultation now

Frequently asked questions about Dynamics 365 Field Service

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Who is Dynamics 365 Field Service suitable for?

Organizations with field service can respond quickly to needs and proactively prevent problems thanks to the customer service solution. Especially if you sell equipment or systems to your customers, Dynamics Field Services enables you to plan accurately and maintain efficiently.

How much does Dynamics 365 Field Service cost?

You can get started with MS Field Service for as little as €80.10 per month per user. If you already have a qualifying Dynamics 365 app, you only pay €16.90 per user per month.

The actual costs also depend on additional product licenses, the desired scope of functions and the integration flat rate.

Can I register for multiple Dynamics 365 apps?

With one account, you can register for different Dynamics 365 software solutions and in some cases process data across software. The individual costs are incurred for each app – but you often benefit from discounts with multiple subscriptions.