Become partof the crewHome 5 NMS 5 Career 5New Media Service GmbH is a young and dynamic IT system house with headquarters in Weinheim an der Bergstraße and a branch office in Singen on Lake Constance. As a Microsoft Gold Partner, we...
SLA – Service Level Agreement
The term SLA has a very important meaning for many companies. The “Service Level Agreement” (SLA for short) specifies precise details of how a service is to be provided and in what time frame. This ensures reliable framework conditions for all partners. This article explains the details of these agreements.Importance of SLAs in IT
When should a proof of concept be carried out?
100% SLA? Almost impossible:
Most SLAs guarantee an availability of around 99 percent. Some customers wonder whether it wouldn’t make sense to specify 100 percent right away. However, this is technically almost impossible. Even a failure of just one second would mean that the value is below 100 percent. No technician would be able to repair the damage in this short time. In addition, the effort involved would be very high, as he would have to be on site around the clock to monitor the system. This would result in immense costs that would be disproportionate to the benefits. Therefore, all realistic SLAs provide for an availability of just under 100 percent.
Calculation example SLA
If an availability of 99 percent is specified for the web server mentioned above, the following values result, for example:Operating time: 365 days x 24 hours
Service level for availability: 99%
Maximum downtime per year: 3 days, 15 hours, 36 minutes
New Media Service GmbH offers these services in the SLA area
At New Media Service GmbH, it is possible to conclude SLAs for many different business applications. This starts with the availability of Internet and e-mails for banks and extends to printer availability in companies that produce delivery bills or shipping labels. The individual requirements are defined together with the customer in each individual case. It is also possible to precisely define the downtimes for scheduled maintenance work and then agree a suitable SLA.
If you would like to find out more, simply contact us for a free, no-obligation consultation . We will be happy to provide you with information on this topic and, if required, take care of implementation and realization for you.