AI Agent
AI Agent: Software that performs tasks independently instead of merely answering questions – distinction from chatbots, typical fields of application, control mechanisms.
IT Glossary
In brief
An AI agent is a software component that performs tasks independently instead of merely answering questions. It accepts a task, plans the necessary steps, accesses connected systems in a controlled manner, and only reports back when a human needs to make a decision.
The difference compared to a chatbot lies in its capacity to act: a chatbot provides text, whereas an agent creates a ticket, updates a record, or obtains approval. Typical fields of application include service requests, back-office routines, standard IT tickets, and searching through internal documents.
For this to be viable in an organisation, an agent needs clear boundaries: defined permissions, logged access, human checkpoints for critical steps, and transparent error handling. How this is set up is shown on the page AI Agents for Businesses.
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