AI Phone Agent
Smart automation: Phone agent & phone assistant handle call answering, Call Screening and efficiently improve your customer service.
ISO 27001 · Microsoft Solution Partner
Automated call answering for enhanced customer service, around the clock!
Analysis & Goal Definition
Which tasks should be replaced or supported?
Development of your AI instance
Virtual employees are individually trained
System Integration & Testing
Connection to CRM, ERP, email, telephony, etc.
Go Live & Support
Everyday deployment + further development as required
Get Started Now
Set up your own AI phone assistant – with a 10% price advantage
Would you like to answer calls automatically, schedule appointments or answer frequently asked questions – without additional staff?
With fonio.ai you can create an intelligent phone assistant in just a few minutes that works for you.
Your exclusive benefit link: https://fonio.ai/de?ac=BVYXQVRPVV
10% discount with our voucher code for new customers: PARTNER-S1HSM
Reliable availability: Every call is answered courteously – even when you are busy or unavailable.
Flexible appointment scheduling: Customers can easily book, reschedule or cancel appointments. Lucy takes care of the complete coordination, tailored to your specifications.
Smooth processes: Inquiries are recorded directly and forwarded to the right person; call-backs and tasks are never lost again.
Practical service features: If desired, Lucy sends automated reminders, answers frequently asked questions or efficiently filters out spam calls thanks to Call Screening.
Personal dialogue: You can specify which topics Lucy handles and how customers are greeted in your company's own style.
Call answering with Lucy, the digital phone assistant
Take your company's availability and service quality to a new level: Lucy answers all calls professionally, informs you in real time about every message and ensures that appointments, bookings or cancellations are processed automatically and reliably – even if no one is available at the time.
Whether appointment scheduling, messages or direct forwarding to the right contact person: a phone agent enables customers to resolve inquiries independently at any time. The result: fewer missed opportunities, higher customer satisfaction and a smooth flow in daily business.
Unlike a conventional answering machine, Lucy is fully integrable – connecting flexibly with calendars, CRM systems and other applications. Customised announcements, notifications and tailored workflows adapt to your processes. Thanks to automated reminders and intelligent appointment management, missed appointments are reduced and you remain reliably available at all times – seven days a week, around the clock.
Added value at a glance
Reliable availability: Every call is answered courteously – even when you are busy or unavailable.
Flexible appointment scheduling: Customers can easily book, reschedule or cancel appointments. Lucy takes care of the complete coordination, tailored to your specifications.
Smooth processes: Inquiries are recorded directly and forwarded to the right person; call-backs and tasks are never lost again.
Practical service features: If desired, Lucy sends automated reminders, answers frequently asked questions or efficiently filters out spam calls thanks to Call Screening.
Personal dialogue: You can specify which topics Lucy handles and how customers are greeted in your company's own style.
Possible applications
Lucy unfolds her full potential wherever availability, service quality and efficient processes are required:
- Trades and crafts businesses: Even during busy periods on the construction site, customer availability is guaranteed at all times – no inquiry is lost, while all resources can remain focused on essential tasks.
- Practices & studios: Instead of constantly ringing phones, the team can focus on treatment and personal care – Lucy handles the calls and ensures peace and quiet in daily routine.
- Freelancers: Whether on the go, in a customer meeting or after hours – Lucy ensures professional communication and allows inquiries and bookings to be handled flexibly.
- Companies of any size: Lucy adapts flexibly to different requirements and reliably handles tasks – regardless of industry or team size.
All-round service – we take care of everything
With Lucy, there is no effort required for setup and adaptation:
We handle the integration into existing phone systems, setup, and creation of customised greetings and workflows entirely. The solution is ready for immediate use and tailored precisely to the respective company – with no technical effort or onboarding required.
Focus can remain fully on the core business, while optimal availability and a professional image on the phone are ensured.
Simply get in touch – we will take care of everything else.
Why our AI solutions?
Our AI solutions significantly relieve employees in their day-to-day work, creating time for value-adding tasks. Virtual assistants are not only significantly more cost-efficient, but also fully scalable: they start lean and evolve flexibly alongside the company. Every solution is individually tailored – bespoke rather than off the shelf. Integration is fast, straightforward and seamlessly fits into existing systems and processes.
Full focus remains on the core business while ensuring perfect availability and a professional appearance on the phone.
Solutions in a new dimension.
One conversation is enough to find out where IT, Microsoft Cloud and AI can take real weight off day-to-day business.
Your contact: Daniel Penninger, Managing Director