CRM Integration & Identification
ISO 27001 · Microsoft Solution Partner
Teams Caller Identification
Always know in Microsoft Teams which of your business contacts is calling you
On your mobile phone, it is now standard to see the caller's name on the display if you have previously saved them in your contacts. And this is also possible in Microsoft Teams if you have added the caller to your contacts or Active Directory there.
However, a multitude of different CRM systems exist, and most contact details are often stored solely in these. As a result, when receiving calls, you only see the phone number and not the contact's name. If you would also like to see the name of your business contact displayed during a call, we have the perfect solution for you with Teams Caller Identification!
More personal call answering
You can address your business contact by name immediately.Decide whether to answer the call
You prioritise yourself whether to accept the call or prefer to call back at another time.Direct access to all your contacts
Access all your business contacts from one central location without having to transfer them to your personal address book beforehand.Work more efficiently with a cost-effective solution
All mentioned features from Microsoft Solution Partner NMS at one price.
With Teams Caller Identification, you can manage your contacts more easily and immediately recognise who is trying to contact you with every call. This allows you to greet your callers personally from the outset and provide them with a tailored service.
Connect Microsoft Teams telephony with your CRM system to get in touch with your customers and business partners even more easily and organise all data centrally.
Services from NMS
Rely on experts for setting up and supporting your Teams Caller Identification. For Microsoft applications, NMS is a Microsoft Solution Partner for:
- Modern Work
We take care of the installation and customisations and are on hand to support you with any questions and challenges. For seamless connectivity and a more secure IT environment for your telephone system, we integrate the AudioCodes Session Border Controller for you.
✓ With us, you pay a monthly flat rate for the complete service based on your booked package.
System requirements
Use of telephony in Microsoft Teams with Direct Routing
Use of a Session Border Controller (SBC) from AudioCodes or use of the NMS Managed Telephony Service
Interface in the CRM or other data source
If you wish, your data remains local
Support: If you need help, our support team is on hand to assist you quickly and reliably.
Stay up to date: We update your contact details regularly for you.
Turnkey Solution: Transparent cost model – with us, you only pay a monthly flat rate for your chosen service.
Pricing
Flat rate per licensed user: 5.20 euros per month
All listed prices are net prices in euros plus statutory VAT.
Solutions in a new dimension.
One conversation is enough to find out where IT, Microsoft Cloud and AI can take real weight off day-to-day business.
Your contact: Jan Emmerich, Managing Director